Help Centre
Frequently Asked Questions
Everything you need to know about our jewellery, care, shipping and orders.
Product & Care
All our jewellery is crafted in .925 silver and is BIS Hallmarked as per applicable standards. The HUID and purity certificates are included in the box.
At present, we do not offer customisation services.
Yes, our pieces are thoughtfully designed for both everyday wear and special occasions. To maintain their beauty and longevity, we recommend removing your jewellery before swimming, showering, exercising, or engaging in activities that may expose it to moisture or chemicals. Please refer to our Jewellery Care Guide for detailed care instructions.
To keep your jewellery looking its best, store it in a dry, airtight pouch or box when not in use. Avoid direct contact with perfumes, lotions, hairsprays, cleaning agents, and other chemicals. Remove your jewellery before bathing, swimming, exercising, or sleeping. Gently clean it with a soft, dry cloth after use.
Sterling silver can naturally tarnish over time due to exposure to air, moisture, humidity, and certain chemicals. Tarnishing is a normal process and does not indicate poor quality. With proper care and regular cleaning, your jewellery can maintain its shine for years.
Returns & Exchanges
Once the return is processed, we will proceed with the refund of the amount in the same source as received. Refunds can take upto 5 days.
Shipping & Delivery
Orders are usually dispatched within 1ā2 business days. Estimated delivery timelines are 5ā7 business days across India. Once your order is shipped, you will receive a tracking link via email or message.
Currently, we ship within India only.
Ordering
Yes, all prices displayed on our website are inclusive of GST and applicable local taxes.
At present, we do not offer Cash on Delivery (COD). All orders are prepaid.
